Job Posting-Cray Research

[gmeinder-: at :-gravity.cray.com (Julie Gmeinder)]

 Cray Research, Inc.
 UniChem Development Group
 Position Description -  Post-Sales Support Specialist
 General Description
 The  Post-sales Support Specialist will assist UniChem customers in
 installing and using Cray's integrated computational chemistry environment.
 She/he will deal with customers on the phone and on-site.  Persons
 holding this position are expected to have strong oral communication skills,
 learn quickly,  be able to learn the basic and advanced interface and
 chemistry features of the software product, be able to work with minimal
 supervision and be flexible in the kinds of new skills they can learn.
 Qualifications
 Education - Bachelor's or master's degree or equivalent in chemistry.
 Preference will be given to applicants with a chemistry degree and a minor
 in computer science or strong computer science experience.
 Work experience - Preference will be given to candidates with at least
 two years of professional experience which can include employment during
 graduate school.  We will consider recent graduates with the necessary
 experience from work during their school years.
 Requisite knowledge, skills and abilities:
 Familiarity with quantum, organic and computational chemistry
 Familiarity with computers either as an advanced user or as a programmer
 Familiarity with Unix
 Comfort with scientific and technical concepts
 Excellence in oral and written communication
 Ability to become expert at using an integrated chemistry system
 Excellent "people skills;" able to elicit information from people, to
 give
     information clearly; good listener to people system problems.
 Major Duties and Responsibilities
 Learn to use UniChem and to systematically diagnose problems in using it.
 Assist users in using UniChem system: answer questions on product,
 chemistry, and general information such as when a new release will be
 available.  Be able to walk users through systematic usage and debugging
 scenarios.  Be able to elicit details and organize them in order to propose
 a response or to report a problem to developers.  Deliver some on-site
 training to new customers.  The training course will be prepared by others.
 Take responsibility for informing the development team of major problems
 raised by users, trends in problems, features desired by users and so forth.
 Attend development team meetings to stay up to date on product.
 Develop relationships with the field organization to support their pre- and
 post-sales efforts.  Maintain list of bugs and workarounds to help field people
 do demonstrations.
 Potential Growth Areas
 Application Analyst
 Scientific Programmer/Developer
 Sales and Marketing
 					Interested persons respond to:
 					Elaine N. Frankowski, Ph.D.
 					UniChem Development Manager
 					655-E Lone Oak Drive
 					Eagan, MN  55121
 					Phone:  (612) 683-3683
 					Fax:      (612) 683-3099