From owner-chemistry@ccl.net Fri Oct 28 10:56:00 2005 From: "Derosa-Latech pderosa|a|latech.edu" To: CCL Subject: CCL:G: Filters; really Gaussian, Inc. and funding Message-Id: <-29812-051028103325-13354-4LbMvLQvEjDbrUBflauxDg ~ server.ccl.net> X-Original-From: "Derosa-Latech" Content-Transfer-Encoding: 7bit Content-Type: text/plain; format=flowed; charset="iso-8859-1"; reply-type=original Date: Fri, 28 Oct 2005 08:41:45 -0500 MIME-Version: 1.0 Sent to CCL by: "Derosa-Latech" [pderosa=latech.edu] I was not planning on sending more e-mails to this discussion, I am really working on a proposal I need to send out (I want my cut on taxpayers money:-), but in the e-mail below one of my statements was taken out of context, in my e-mail I did NOT express any opinion about Gaussian customer service, for good or bad, I just brought up the argument expressed on the e-mail that opened this discussion, and voice my opinion about that. Dr Salner's answer is a good piece of information, but he shouldn't have associated my name to the statement he commented since I was just quoting the e-mail that started this discussion. I needed to clarify that Just to add my personal opinion I am not 100% satisfied with Gaussian customer support but I am not in the group of people that seems to want Gaussian banned from the face of the earth either, my last interaction with Gaussian customer service was painful, took months and includes an unreal confrontation between Gaussian and the company that sold me my computers, at the end after tons of mails (Including some I sent to CCL when I thought Gaussian was not responding any longer) Gaussian technical support found the problem and even sent me the set of libraries that G03 needed to work in my system. My general impression is that Gaussian technical support work wonderful and are extremely helpful unless they determine your combination processor+OS+compiler is not supported by them. In order to be fair I need to add that I had one of such combination, as I said it was painful but at the end they helped me solve my problem. I hope nothing in here is taken out of context this time I do need to finish my proposal. Regards, Pedro ----- Original Message ----- > From: "Ulrike Salzner salzner^fen.bilkent.edu.tr" To: "Derosa, Pedro " Sent: Friday, October 28, 2005 4:38 AM Subject: CCL:G: Filters; really Gaussian, Inc. and funding > > Sent to CCL by: Ulrike Salzner [salzner]^[fen.bilkent.edu.tr] > On Oct 28, 2005, at 3:10 AM, Derosa-Latech pderosa_-_latech.edu wrote: > >> This started by a request for CCL to filter out e-mails requesting help >> for problems with Gaussian, the argument was that Gaussian is developed >> with taxpayer money, yet we have to pay to get it and we do not even get >> appropriate support when problems arise. > > > When I was on my first faculty position, I had to compile Gaussian98 for > the first time by myself with no one in the university able or willing to > help. The Gaussian people coatched me through every single compiling > error until the program was running on a SUN cluster and under Linux. The > answers were always quick and to the point. This was done although the > SUN cluster the university had, had outdated libraries and although I was > a total moron with these things. I think the customer support was > excellent. > Whenever I am asking a question to the Gaussian people, I get answers. I > do try not to bother them (and CCL) with things I can find in the manual > or on their webpage. I agree that CCL should not be overloaded with > question about Gaussian keywords but scientific questions about methods, > their applicability and shortcomings should be allowed. I have learnt a > lot in this way through CCL and I do not see why some people want to > censor the list. > > > > Assoc. Prof. Dr. Ulrike Salzner > Department of Chemistry > Bilkent University > 06800 Bilkent, Ankara > Turkey > salzner,;,fen.bilkent.edu.trhttp://www.ccl.net/chemistry/sub_unsub.shtml> > > >