CCL:G: Filters; really Gaussian, Inc. and funding

 Sent to CCL by: "Derosa-Latech" []
 I was not planning on sending more e-mails to this discussion, I am really
 working on a proposal I need to send out (I want my cut on taxpayers
 money:-), but in the e-mail below one of my statements was taken out of
 context, in my e-mail I did NOT express any opinion about Gaussian customer
 service, for good or bad, I just brought up the argument expressed on the
 e-mail that opened this discussion, and voice my opinion about that.  Dr
 Salner's answer is a good piece of information, but he shouldn't have
 associated my name to the statement he commented since I was just quoting
 the e-mail that started this discussion.  I needed to clarify that
 Just to add my personal opinion I am not 100% satisfied with Gaussian
 customer support but I am not in the group of people that seems to want
 Gaussian banned from the face of the earth either, my last interaction with
 Gaussian customer service was painful, took months and includes an unreal
 confrontation between Gaussian and the company that sold me my computers, at
 the end after tons of mails (Including some I sent to CCL when I thought
 Gaussian was not responding any longer) Gaussian technical support found the
 problem and even sent me the set of libraries that G03 needed to work in my
 system.  My general impression is that Gaussian technical support work
 wonderful and are extremely helpful unless they determine your combination
 processor+OS+compiler is not supported by them.  In order to be fair I need
 to add that I had one of such combination, as I said it was painful but at
 the end they helped me solve my problem.
 I hope nothing in here is taken out of context this time I do need to finish
 my proposal.
----- Original Message -----
 From: "Ulrike Salzner salzner^"
 To: "Derosa, Pedro " <pderosa*_*>
 Sent: Friday, October 28, 2005 4:38 AM
 Subject: CCL:G: Filters; really Gaussian, Inc. and funding
 Sent to CCL by: Ulrike Salzner [salzner]^[]
 On Oct 28, 2005, at 3:10 AM, Derosa-Latech wrote:
 This started by a request for CCL to filter out e-mails requesting  help
 for problems with Gaussian, the argument was that Gaussian is  developed
 with taxpayer money, yet we have to pay to get it and we  do not even get
 appropriate support when problems arise.
 When I was on my first faculty position, I  had to compile Gaussian98  for
 the first time by myself with no one in the university able or  willing to
 help. The Gaussian people coatched me through every single  compiling
 error until the program was running on a SUN cluster and  under Linux. The
 answers were always quick and to the point. This was  done although the
 SUN cluster the university had, had outdated  libraries and although I was
 a total moron with these things. I think  the customer support was
 Whenever I am asking a question to the Gaussian people, I  get  answers. I
 do try not to bother them (and CCL) with things I can find  in the manual
 or on their webpage.  I agree that CCL should not be  overloaded with
 question about Gaussian keywords but scientific  questions about methods,
 their applicability and shortcomings should  be allowed. I have learnt a
 lot in this way through CCL and I do not  see why some people want to
 censor the list.
 Assoc. Prof. Dr. Ulrike Salzner
 Department of Chemistry
 Bilkent University
 06800 Bilkent, Ankara