From chemistry-request@ccl.net Mon May 20 15:43:56 1991
Date: Mon, 20 May 91 14:11:31 CDT
From: gmeinder@gravity.cray.com (Julie Gmeinder)
To: CHEMISTRY@ccl.net
Subject: Job Posting-Cray Research
Status: R


Cray Research, Inc.
UniChem Development Group


Position Description -  Post-Sales Support Specialist

General Description

The  Post-sales Support Specialist will assist UniChem customers in 
installing and using Cray's integrated computational chemistry environment. 
She/he will deal with customers on the phone and on-site.  Persons 
holding this position are expected to have strong oral communication skills, 
learn quickly,  be able to learn the basic and advanced interface and 
chemistry features of the software product, be able to work with minimal 
supervision and be flexible in the kinds of new skills they can learn.

Qualifications

Education - Bachelor's or master's degree or equivalent in chemistry.  
Preference will be given to applicants with a chemistry degree and a minor 
in computer science or strong computer science experience.

Work experience - Preference will be given to candidates with at least 
two years of professional experience which can include employment during 
graduate school.  We will consider recent graduates with the necessary 
experience from work during their school years.

Requisite knowledge, skills and abilities:

Familiarity with quantum, organic and computational chemistry
Familiarity with computers either as an advanced user or as a programmer 
Familiarity with Unix
Comfort with scientific and technical concepts
Excellence in oral and written communication
Ability to become expert at using an integrated chemistry system
Excellent "people skills;" able to elicit information from people, to give 
    information clearly; good listener to people system problems.

Major Duties and Responsibilities

Learn to use UniChem and to systematically diagnose problems in using it.
Assist users in using UniChem system: answer questions on product, 
chemistry, and general information such as when a new release will be 
available.  Be able to walk users through systematic usage and debugging 
scenarios.  Be able to elicit details and organize them in order to propose 
a response or to report a problem to developers.  Deliver some on-site 
training to new customers.  The training course will be prepared by others.

Take responsibility for informing the development team of major problems 
raised by users, trends in problems, features desired by users and so forth.
Attend development team meetings to stay up to date on product.

Develop relationships with the field organization to support their pre- and 
post-sales efforts.  Maintain list of bugs and workarounds to help field people 
do demonstrations.

Potential Growth Areas

Application Analyst
Scientific Programmer/Developer
Sales and Marketing

					Interested persons respond to:

					Elaine N. Frankowski, Ph.D.
					UniChem Development Manager
					655-E Lone Oak Drive
					Eagan, MN  55121
					Phone:  (612) 683-3683
					Fax:      (612) 683-3099